Frequently Asked Questions

I forgot my cPanel password, how do I reset it?

Please use password reset page. To get to that page, open up your cPanel page, and when browser asks you to enter login/password, just press ESC. On the next page you will be able to reset your password.


My browser cannot connect to the cPanel

Please enable the following ports on your firewall: 2082, 2083. If you are unable to alter your firewall settings, please consider using RXPROXY.


How do I access FTP?

Please see this page for FTP address: http://good-host.com/servers/
You can use your cPanel login and password to access FTP.


How do I add a domain or create a subdomain?

You can use cPanel to do that.


How can I find out the IP address of the server?

To see server's IP address, you can use ping command. Example:



What about e-mail? How do I use e-mail on my domain?

mail() function is NOT disabled on our servers so your scripts should have no issues sending e-mails.

Regarding POP3/SMTP mail: as of March 24, 2007 we do not provide such e-mail services anymore. It takes way too much of our server's power to fight with SPAM... Actually, there are plenty of good e-mail services such as GMail

If you want to have an e-mail address on your domain, then we recommend you to use Google Apps for that. Since October 6, 2007 all new accounts are preconfigured for Google Apps.


I've parked a domain name, but it does not seem to work

Your domain will start working within 24?72 hours. This time needed for proper DNS propagation. This is the way DNS works. Wikipedia article


I am experiencing Internal Server Errors (or 500), or 403 Forbidden

1) Please ensure that you do NOT have files or folders that have 777 (or x66) permissions set. If you have to use 777 permission, use 755 instead, it will work just fine on our servers. This is because we use SuExec on our servers for better security. The following permissions work best on our servers: Directories and Perl scripts: 755, php scripts: 600.

2) Another cause for such errors may be bad .htaccess configuration file. Inspect your .htaccess files and try to remove things like php_value and others.

3) Your script tried to initiate an outgoing connection. Please see below on how to enable outgoing connections for your account.


I *REALLY* need outgoing connections for my scripts

We can enable outgoing connections for your account under certain conditions: your account has to be at least 7 days old, and your account has to comply with our Terms of Service.

1. Please create a new topic in our Support forum. Put the following in the subject line: Outgoing connections for account blogin (where blogin is your cPanel login)
2. Describe in detail, why would your scripts need to use outgoing connections; what part of your website does not work without them
3. Describe how often those connections will be initiated (no more than 6 times per hour allowed per our TOS)
4. Destination TCP or UDP port (if you know it)

Sorry for such a trouble. If you want an explanation why do we have such process in place, then please have a look at this topic.


I am experiencing difficulties running perl scripts (.pl)

First, ensure that you are not trying to upload them to cgi-bin folder . Next, check that you have 755 permissions on your scripts. The same applies to the directory where your scripts are located (except the public_html folder; you should never change its permissions). Also, please make sure you are uploading your perl scripts in ASCII-mode.


How do I change the position of Good-Host Ad Link (FSWEB only)

By default, our ad link is displayed at the bottom of your pages. If you have found better place for our ads, you can easily move the ad block by adding the following code into your pages:


This code will be replaced with our ad block on the fly. Remember, this will only work for accounts on FSWEB.

PS. While you are very welcome to adjust ad style/position, you cannot make it invisible (or hardly visible). Please review or TOS for more details.


I need help, please help me!

If you feel that something is very wrong, please check announcements forum. If there is nothing special there, then post your issue in the corresponding support forum and NOT via the private messages. If your question is very private, please send it via the PM but post into the support forum that you have sent something via PM so that we can take a look.


How do I delete my account?

We do not delete accounts manually for many reasons. But here is the way to get rid of an account: just delete all your website content (remove all files from public_html directory). The account will be deleted automatically in a month (due to inactivity).